Refund & Return Policy

You have 30 calendar days from the day your order was delivered (per the carrier's tracking) to request a return. Requests submitted after that window will not be accepted.

To be eligible for a full refund, the item must be:

• Unused, in original condition (no scratches, marks, or missing pieces)
• In the original packaging with all tags, manuals and accessories
• Accompanied by proof of purchase (order confirmation email or order ID)

Items returned in reduced condition may receive a partial refund at our discretion (typically 70-90% of the purchase price).

• In-ear headphones or earbuds where the seal has been broken (hygiene reasons)
• Items marked "Final Sale" at checkout
• Gift cards, downloadable digital products, or personalized items
• Items returned more than 30 days after delivery

1. Email support@novalynxtech.com with your order ID and reason for the return. Photos help if the item is damaged.
2. We will reply within 2 business days with a Return Authorization number (RA#) and shipping instructions.
3. Pack the item securely (original packaging is best), write the RA# on the outside of the package, and drop it off with the carrier.
4. Once received and inspected (typically 3-5 business days), we issue your refund.

Defective or wrong item? We cover return shipping — we'll email you a prepaid label.

Changed your mind? You pay return shipping. We recommend a trackable service; we're not responsible for items lost on the way back.

Approved refunds go back to the original payment method (Stripe or PayPal). Please allow:

• 3-5 business days for us to inspect and process
• 2-10 additional business days for your bank or PayPal to make the funds available

If you paid partly with store credit or a coupon, that portion is refunded as store credit and the rest to your original payment method.

The fastest way to get a different item is to return the original for a refund and place a new order. This avoids inventory holds and gets your new item to you sooner.

If your item arrived damaged, defective, or is not what you ordered:

• Take photos of the item and packaging within 48 hours of delivery
• Email us at support@novalynxtech.com with photos + order ID
• We'll ship a free replacement or issue a full refund — your choice

Every item is also covered by our 12-month manufacturer warranty for defects appearing after normal use.

You may cancel an order for a full refund as long as it has not yet shipped. Once the carrier has picked it up, treat it as a return using the process above. Email us immediately if you need to cancel.

If you believe your order is fraudulent or unauthorized, please contact us first — we can almost always resolve it faster than a chargeback. Filing an unauthorized chargeback without contacting us first may result in your account being blocked.

Questions about a return? Email support@novalynxtech.com — we usually respond within 24 hours.